top of page

Store Policies

Annabel Barry is a paper mache sculpture artist who creates unique and quirky paper mache art which is inspired by nature and wildlife . 

Annabel Barry Art is known for delighting customers with quality products and reliable service. 

Please take a look at the policies below, which refer to this website and store, to find out how Annabel Barry Art handles sales and delivery, your personal data, and the conditions of use of this website.

We are always happy to engage with customers and to help wherever we can, so if you have any questions concerning this website or these policies please get in touch with Annabel Barry Art via our Contact page.

Prices and VAT

Annabel Barry Art is not required to be registered for vat in the UK so our prices do not include vat.

All prices are in £GBP.

Shipping and Delivery

  1. Mainland UK and Northern Ireland - delivery is free of charge by UK courier.

  2. Overseas - if we ship to your country an estimated charge of £200 for postage and packaging will appear in your cart when you order, otherwise a message will show that we do not ship to your country. This is not the final delivery charge amount that you pay. The exact charge will depend upon the size of the product and the delivery destination. Before placing your order please contact Annabel Barry Art for a delivery price by using our contact page.

  3. We are not responsible for taxes levied by countries to which our products are shipped. The buyer should ensure that they are aware of any import duties and taxes and are prepared to settle these directly with the relevant authority.

  4. We try to be as friendly to the environment as we can so we re-use packaging wherever possible.

  5. Products will be securely packaged and delivered to the address specified in your order.

  6. Deliveries will require a signature. If you have any special instructions please add a note in the cart prior to checkout or contact Annabel Barry Art when you order so that we can notify our courier.

  7. In the unlikely event that your product arrives damaged please notify Annabel Barry Art within 24 hours of receiving the delivery so that we can discuss this with you and take the appropriate action. Please refer to our Refunds and Returns policy.

  8. In the unlikely event that your parcel does not arrive due to problems in transit please contact Annabel Barry Art as soon as possible. Please refer to our Refunds and Returns policy. 

Refunds and Returns

It is important to us that you are absolutely delighted with your purchase. If for any reason you are not, please contact us via email within 14 days of delivery so we can discuss the issue and arrange a refund or exchange.

NOTE: Returns and refunds are not available for pieces made and sold as Commissions where these have been personalised.

Please note that returned items must be received back undamaged within 30 days of delivery. For your protection, please select a service which includes adequate insurance.

In the unlikely event that your purchase arrives damaged, or does not arrive due to problems in transit, please contact us via email as soon as possible so that we can investigate with the courier, and arrange a refund or replacement product.

Privacy Policy

General

The Privacy Policy describes how annabelbarry.com (the "store", “site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the site.

The site collects essential information about your device during your visit, including how you interact with the site and information which is required to process and validate your purchases safely. It may also be necessary to collect additional information if you contact us via the site for customer support.

The information relevant to this policy relates to details which can identify an individual but extra care has been taken to restrict the data collected. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. The purpose of collecting and analysing this data is to improve the user experience.​ Your information will never be sold to a third party.

Annabelbarry.com is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Communication

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to poll your opinions through occasional surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to observe our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

Cookies

Wix, the platform hosting annabelbarry.com, uses cookies for important reasons, such as:

To provide a great experience to visitors and clients;

To identify registered members (users who registered on annabelbarry.com);

To monitor and analyze the performance, operation and effectiveness of Wix's platform;

To ensure the platform is secure and safe to use;

The following links explain how to access cookie settings in various browsers:

·     Cookie settings in Firefox

·     Cookie settings in Internet Explorer

·     Cookie settings in Google Chrome

·     Cookie settings in Safari (OS X)

·     Cookie settings in Safari (iOS)

·     Cookie settings in Android


To opt out of being tracked by Google Analytics across all websites, visit this link: http://tools.google.com/dlpage/gaoptout.

 

Policy Changes

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If you have any queries regarding the above, please do not hesitate to get in touch via our contact page.

bottom of page